Case Studies

ICT Service Catalogue Development and Deployment

The Client

The ICT department of a NSW Public Sector Local Health District (LHD) comprising of four hospitals and number of Community Health Centres.

The Objective

The client was looking at establishing a standard catalogue of definitive services, escalation points and key remediation actions for services that are supported by the ICT department. The list of services includes those that are delivered by 3rd party vendors and are accountable by the ICT in the LHD. The end product would be later incorporated into the standard service offering procedures and options for the helpdesk.

Centropy's Approach

Centropy consultants worked with stakeholders from across the various directorates within the LHD to identify the key components of the various ICT systems and tools to setup a standard template for each service and derive a list of services using the template. The template was designed in such a way to allow easy migration to a supporting helpdesk service tool.

What We Achieved

  1. In a challenging pandemic impacted environment a range of Centropy consultants conducted the relevant research and information across multiple sites and departments gathering information and validating a definitive list of services for the LHD.
  2. Managed on delivery of service catalogue within the client’s essential timelines.

Relevance

#Service Catalogue, #Escalation, #Helpdesk, #NSW LHD
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