Case Studies

Business Continuity Plan Development

The Client

The ICT department of a NSW Public Sector Local Health District (LHD) comprising of four hospitals and number of Community Health Centres.

The Objective

The client was looking at establishing and validating a list of systems and process that are provided by the ICT department, into a business continuity plan (BCP). The LHD has numerous systems that range in the hundreds of systems across the region. Establishing an industry standard BCP is crucial to the ongoing operations and management of the systems and services of the ICT offering in the LHD. The end product would be incorporated into the broader LHD business wide BCP and form a basis for ICT operational readiness for such events.

Centropy's Approach

Centropy consultants worked with stakeholders from across the various directorates within the LHD to identify the key services and systems that were ICT related and should fall under ICT management. Identification and analysis of each of the services and systems included identifying owners, alternate approaches and management of any outage of service. These were incorporated into industry standard artefact.

What We Achieved

  1. In a challenging pandemic impacted environment a range of Centropy consultants conducted the relevant research and information across multiple sites and departments gathering and validating information against industry standards, across the LHD.
  2. BCP delivery of service catalogue within the client’s essential timelines.

Relevance

# Business Continuity, # BCP, # Outages, # NSW LHD
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